Are you having difficulty paying your energy bill?
If you are experiencing financial difficulties then let us know as soon as possible. More often than not a simple payment extension beyond the bill payment due date is all that maybe required.
EnergyAustralia offers various payment options and energy saving advice to all customers to help you pay and manage your energy bill more regularly and easily.
View the options below to find the most suitable option for you or call us on 13 15 35.
Flexible ways to pay your bill
Centrelink payment
- Centrepay is a voluntary payment method that is offered by Centrelink and is available to all customers receiving a Centrelink payment.
- Regular payments are set up for a nominated amount which is then automatically transferred from the customer’s Centrelink payment to their energy account weekly, fortnightly or monthly.
- Centrepay assists customers to manage their energy use and payments. The service is provided at no cost to customers. For more information call 13 15 35.
Affordable payment of instalment plans
At EnergyAustralia, we recognise that some residential customers struggle to pay their bills. This can be due to various financial difficulties or changes in personal circumstances. These difficulties may be only for a short while or sometimes the problems can last a little longer. When you call us and tell us you are having trouble paying your bill, we will need to ask you some basic questions about your financial position and the circumstances which relate to your financial difficulties. This helps us assess your eligibility to participate in the instalment plan.
Before you call you should try to work out how much you are able to pay. It helps us tailor a plan that best suits you and your specific circumstances.
Applications for an instalment plan are best made over the telephone using the account enquiries telephone number listed on your energy bill 13 15 35.
The EnergyAssist program for longer term financial difficulties
For customers experiencing longer term financial difficulties we also have the EnergyAssist program. Customers who participate in the EnergyAssist program are protected from debt recovery action and disconnection while in the program.
To avoid mounting bills and possible disconnection talk to us now. We can help you save energy and money.
Call the EnergyAssist team on 1300 723 492.
For translations of information on the EnergyAssist program visit our translation services section.
Customer Hardship Commitment
The EnergyAustralia Hardship Charter outlines the commitments that we gives for dealing with bill payments by all our residential customers and, inparticular, for assisting those residential customers who are experiencing hardship.
