Making your bill as painless as possible
At EnergyAustralia we understand that paying bills is never much fun - that's why we make it as quick and easy as possible. Pay the way that suits you from the options listed below.
Consider applying for Automatic Bill Payment and take the hassle out of paying your energy bill.
SmarterPay Options
Automatic Bill Payment
Automatically pay on the due date by direct debit from your bank/building society/credit union account or by Automatic Bill Payment from your credit card (Mastercard, VISA and AMEX). Just complete the SmarterPay Details form, pop it in the post and we do the rest. For more information call 13 15 35.
Regular Payment Option
Make budgeting easy by paying for your energy (gas and/or electricity) with our Regular Payment Option. You pay the same equal instalments each month or fortnight, so you know what's ahead. Simply complete the relevant section on the SmarterPay Form and return to us. Alternatively, please contact us on 13 15 35 to arrange.
Credit Card and Online
BPAY
Contact your bank, credit union or building society to make a payment from your savings or cheque account. Our biller code is 3111.
BPAY VIEW
You can also receive, view and pay your own bills online.
Registration is easy
1. Visit your financial institution website.
2. Log on to internet banking.
3. Have your EnergyAustralia bills handy and click BPAY View (or view bills).
4. Select ‘Add Biller’ or ‘New Bill’ and enter 3111 from the list provided, then follow the prompts to
register your bill.
Please ensure that you enter your customer reference number exactly as it appears on your bill.
This should only take a few minutes.
If you need further assistance or would like more information please visit www.bpay.com.au
Credit Card
Pay your bill 24 hours a day over the phone using our automated service. We accept MasterCard, VISA and AMEX only. Not available for bills more than $2000. Call 1300 653 343.
Other Payment Methods
Australia Post
By phone or in person
Pay your bill using EFTPOS, cash or a cheque at any Australia Post shop nationwide.
Or you can use your credit card to pay online at postbillpay.com.au or by phone on 13 18 16. Our billpay code is 0267.
Post your payment slip with a cheque to EnergyAustralia. Our payment mailing address is:
EnergyAustralia
Locked Bag W100
Sydney NSW 1291.
CentrePay
Centrepay is a voluntary payment method that is offered by Centrelink and is available to all customers receiving a Centrelink payment.
Regular payments are set up for a nominated amount which is then automatically transferred from the customer’s Centrelink payment to their energy account weekly, fortnightly or monthly. Centrepay assists customers to manage their energy use and payments. The service is provided at no cost to customers.
Late Payment Fee
Please note, as at 1 January 2012, we are increasing our late payment fee for those on a market based contract. For any enquiries, please call 13 15 35.
Late Payment Options
A late payment fee may be charged to overdue accounts. This fee does not apply to customers receiving a NSW Government pensioner energy rebate. If you are concerned that you cannot pay on time, please call EnergyAustralia as soon as possible on 13 15 35.
