We’re here to help you save money and time. Here you'll find all the information you need to cut your energy costs, pay your bills, connect or disconnect your home electricity, change your account details or get more information on your energy agreement. If you can't find what you need, please contact us for help on 13 15 35.
Pay your bill
Direct debit, online, phone, post or in person - pay the way that suits you. To understand your gas and/or electricity bill, view our sample bill with explanations.
Find out about paying and understanding your bill
Your energy agreement
Find out more about the terms and conditions of your energy supply from us.
Energy pricing
If you are an EnergyAustralia customer in NSW, your energy rates increased from July 1st 2011.
More on energy rates
For Community welfare workers
We have implemented a new telephone line especially for community welfare workers assisting EnergyAustralia customers. The new line 1300 309 016 will provide community workers with quick access to our Contact Centre for assistance.
Government concessions
The NSW Government funds a range of concessions to help pensioners and others needing assistance to pay their energy bills.
EnergyWise newsletter
Find all the latest offers, efficiency tips and recipes in our regular newsletter which accompanies your bill.
You can view current and back issues here
Translation services
If you require an interpreter, please contact the Translating and Interpreting Service on 13 14 50.
We have also translated our key energy efficiency messages which will assist you in reducing your electricity consumption.
Contact Us
For further assistance or information about billing and payments call us on 13 15 35 or submit an enquiry online. For a comprehensive list of telephone numbers visit the Contact us section.
