Late bills

I received an SMS regarding my delayed bill – what does this mean for me?

This SMS is just to let you know that your bill has been delayed and that we’re currently working to fix this. We appreciate your patience and we’re sorry for the inconvenience.
 

Do I need to do anything?

At this stage we don’t need you to do anything. We just want to reassure you that we’re working to get your bill to you as quickly as possible.
 

Why is my bill delayed?

There could be several reasons why your bill has been delayed, including issues with our billing system or missing information from your energy distributor.
 
As mentioned above, you don’t need to do anything about this; we’re working to get your bill to you as quickly as possible.
 

When will I receive my bill?

We’re sorry that you haven’t received your bill. Please be assured that we’re working to ensure your bills are sent out on time, but we also want to make sure we get it right.
 
Once your bill does arrive, we can offer you an extended period to pay or a payment plan if this will help.
 

What do I do about payment?

We know that late bills can be harder to pay. So, if it helps, we can offer you various payment options:
 
Before you get your bill:
  • You can make advance payments before you get your bill or set up an Easyway plan to make regular advance payments. This is a common payment method that helps you manage your bills. If you’d like to take advantage of this option or make advance payments, just call us on 1800 049 982.
When you get your bill:
  • You can arrange a longer payment period or a payment plan by just calling us on 1800 049 982.
Under government regulations, when there's been billing delays, you'll only be asked to pay for the energy you used in the last nine months. You won’t be charged for any delayed bills that cover a period of time longer than nine months.
 

What if I’m already paying by using the Easyway method?

While we work on sending your bills, please continue to make your regular payments as arranged. These payments will be reflected on your next bill.
 
If you’d like us to review your arrangement, just call us on 1800 049 982 once you’ve received your bill.
 

What should I do next?

There’s no need for you to do anything until you receive your bill.
 
However, you can make advance payments before you get your bill or set up an Easyway plan to make regular advance payments. This is a common payment method that helps you manage your bills. If you’d like to take advantage of this option or make advance payments, just call us on 1800 049 982.