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Report instances of graffiti vandalism
Graffiti vandalism, or `tagging’, is often a problem in urban areas, and many homes and businesses are targeted by graffiti vandals. In addition, pieces of community infrastructure, such as EnergyAustralia’s electricity substations or other assets, can also be subjected to graffiti vandalism.
EnergyAustralia aims to keep its network assets free of graffiti vandalism and it is our policy to remove graffiti vandalism from substations or other assets within seven (7) working days of it being reported.
However, if the graffiti vandalism is offensive and in close proximity to a school or church, we aim to remove it within two (2) working days of it being reported.
The above timeframes may be extended due to restricted access, inclement weather or other issues outside of EnergyAustralia’s control.
Graffiti vandalism, or `tagging’, is often a problem in urban areas, and many homes and businesses are targeted by graffiti vandals. In addition, pieces of community infrastructure, such as EnergyAustralia’s electricity substations or other assets, can also be subjected to graffiti vandalism.
Please see attached some examples of EnergyAustralia’s assets and how they are numbered.
Safety first
If you see graffiti vandalism on EnergyAustralia property near your home or business, for safety reasons, it is important that you do not attempt to remove it yourself as you may be exposing yourself to risk of electric shock.
The removal of graffiti vandalism from substations and other electrical equipment requires specific methods and materials and our graffiti removal team has been specially trained to work safely in and around our electricity network.
Reporting vandalism
To report graffiti vandalism on EnergyAustralia property, please call us on 13 15 35 between 8am and 8pm Monday to Friday or 8am and 12pm Saturday.
To help us respond to your report promptly, please advise us:
Your contact details
The street address and the nearest cross street where the graffiti vandalism is located, and
If the graffiti vandalism is of an offensive nature.
Additionally, if you can tell us exactly what type of electricity network infrastructure has been defaced, this will help us send the appropriate team to remove the graffiti vandalism. To help you identify the types of assets on our network, here are some photos of common EnergyAustralia equipment.
Graffiti vandalism is a crime
Graffiti is a form of vandalism and is punishable by penalties that include community service, fines up to $2200 or up six months jail.
More information
For more information about graffiti and for advice on how to remove it from your own property, visit www.graffiti.nsw.gov.au.
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