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We're here to help you save money and time
Here you'll find all the information you need to cut your energy costs, pay your bills, connect or disconnect your electricity, change your account details or get more information on your energy agreement. If you can't find what you need, please contact us for help.
Account enquiries for large commercial and industrial businesses should be made by contacting our business sales centre on 1800 807 107. |
|  Customer Hardship Charter
This Charter outlines the commitments that EnergyAustralia gives for payments by all residential customers and, in particular, for assisting those residential customers who are experiencing genuine hardship.
Find out more.
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| Payment Plan
EnergyAustralia’s Payment Plan for Residential Customers Experiencing Financial Difficulty. EnergyAustralia recognises that some residential customers may experience difficulties in paying their bills due to financial or personal circumstances. To assist eligible customers during these times EnergyAustralia offers a range of assistance measures including flexible payment options.
Find out more.
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| Community Welfare Workers
EnergyAustralia has implemented a new telephone line especially for community welfare workers assisting EnergyAustralia customers. The new line 1300 309 016 will provide community workers with quick access to our Contact Centre for assistance.
Find out more.
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| Government Concession
Do you hold a Centrelink or Veterans Affairs Pensioner Concession Card or a Veterans Affairs Gold Card (TPI, EDA and War Widow only)? You might be eligible for a NSW Government pensioner energy rebate off your electricity bills for your principal place of residence.
Find out more.
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| Energy saving tips
Making a few minor changes is all it takes to start trimming the size of your energy bill. Use our simple energy saving tips for hot water, heating, cooling and lighting and watch your energy bills go down. You will also be helping the environment.
Find out more.
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