Fixed-term contract sales - large commercial and industrial
1800 807 107
Appliance sales - hot water and solar hot water
13 13 64
Electricity emergency service line. EnergyAustralia's Network area only. Loss of electricity supply, fallen wires (24 hours)
13 13 88
Gas emergency service line (AGL)
13 19 09
Report faulty streetlights (freecall)
1800 044 808
Report electricity theft (freecall)
1800 060 412
EnergyFix - for electrical repairs & maintenance
13 26 04
EnergyAustralia switchboard
13 15 25
Calling EnergyAustralia from overseas
61 (0) 2 9269 4200
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... EnergyAustralia's postal address
GPO Box 4009
Sydney NSW 2001
Bill payments must be posted to:
Locked Bag W100, Sydney NSW 1291
EnergyAustralia head office
570 George Street
Sydney NSW 2000
Email EnergyAustralia
To email EnergyAustralia, please fill in one of the relevant online contact forms in the top table. Your enquiry can then be directed to the most appropriate customer service section..
EnergyAustralia's ABN
67 505 337 385
..... How to make a complaint
Our main goal is to ensure your satisfaction. We are committed to resolving any problems you have with our service. Please call our customer contact centre on 13 15 35. If you are not safisfied with the outcome, please refer to How to make a complaint (110KB).
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