If you have any questions, comments or need further information, we'd be happy to hear from you. Please contact us via the options listed below.
Residential customers
For all your enquiries, our customer service hours are Monday to Friday, 8am to 8pm, and Saturday 8.30am to 12pm.
| NSW | 13 15 35 | |
| ACT, QLD and VIC | 13 15 02 | |
| Overseas and Internet calls | +61 (0) 2 9269 4200 |
Business small and medium enterprise customers
For all your enquiries, our customer service hours are Monday to Friday, 8am to 6pm.
| General Enquiries | 13 13 67 | |
| NSW and ACT | 13 13 67 | |
| VIC | 1800 674 007 | |
| QLD | 13 72 40 |
Commercial and industrial customers
| General enquiries | 13 13 67 | |
| Fixed term contract sales | 1300 362 466 |
Addresses
| Postal | GPO Box 4009 Sydney NSW 2001 |
|
| Bill Payments | Locked Bag W100, Sydney NSW 1291 | |
Complaints
Please call our customer contact centre on the numbers above to make a complaint. If you are not satisfied with the outcome, please refer to How to make a complaint.
| NSW | 13 15 35 | |
| ACT, QLD and VIC | 13 15 02 |