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Customer service standards

The NSW Government has established new customer service standards setting out the level of service that EnergyAustralia and other electricity businesses must provide to their customers. If we do not meet these customer service standards, you may be entitled to claim a payment from us.

These standards apply from July 1 2006.

Customer service standards brochure

Provides further information about these standards including information to help you decide if you are eligible to make a claim.

Customer service standards claim form

To make a claim, fill out this form.

Location by category list and distribution area map

As part of the standards, a metropolitan and a non-metropolitan category has been established. This document provides further details on which category applies to you.

If you need more information, please telephone EnergyAustralia’s Customer Service Standards Information line on 1800 069 952.

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